Safety and Security

Is it safe to sell your gold by post?

Sending something as valuable as gold through the post can feel like a leap of faith, so we have built our whole service around keeping you, your items and your money safe at every stage. From the moment you request your free pack to the moment you are paid, your gold is tracked, insured and handled by a registered UK company with hundreds of verified reviews.

Every parcel travels fully insured, every item is valued against the live LBMA spot price, and you are never under any obligation to accept our offer. Below is exactly how we protect you at each step.

Your items are insured by Royal Mail Special Delivery

We ask you to send your gold using Royal Mail Special Delivery, which means every parcel is fully tracked and insured for up to £750. You are given a receipt as proof of posting, and the parcel is signed for when it reaches us, so you can follow its journey and know it has arrived safely.

If you think your items may be worth more than £750, you can request more than one bag so everything stays fully covered. Just get in touch on the day you make your pack request by emailing [email protected] or calling us on 020 4572 1471.

A registered UK company you can trust

recycleold.gold is a trading name of Gold Exchange Direct Limited, a company registered in England and Wales under company number 14378142. We are also registered with the Information Commissioner’s Office (registration number ZB738866) for the handling of personal data.

We are rated Excellent on Trustpilot, with hundreds of verified customer reviews. Every offer we make is calculated from the live LBMA spot price after we assay your items by XRF, so you always know your gold has been valued against the latest data.

Your personal data is protected

We only ask for the information we genuinely need, and only at the point we need it. For example, we request your bank details only when you accept our offer and not at the point you send your parcel in. Your information is handled in line with UK data protection law and our registration with the Information Commissioner’s Office. We never sell your personal data to anyone.

You can read exactly how we collect and use your data in our Privacy Policy.

No pressure and no obligation

Requesting a pack and receiving a valuation is free. Unlike a face to face valuation, there is no pressure to make a decision on the spot - once we have assayed your items we send you an offer by email and SMS and you have until 6pm to decide. If you need more information about the offer or would rather not proceed, simply get in touch and we can arrange a return if you wish. In the unlikely event we cannot agree a deal, there is a £15 administration fee to return parcels with less than 10g of precious metals.

Secure payments, in and out

When you accept an offer we pay you through Wise, the global financial technology company, using their commercial payment APIs. This is a fast and secure way for us to transfer your money to you, and it is why we only ask for your bank details once you have agreed to our offer.

On the rare occasion we need to charge an administration fee for returns (for parcels with less than 10g of precious metal), we take that payment securely through Stripe, a leading global payments platform that specialises in handling payments safely and efficiently.

Physical security

Your items are handled at secure premises located next to a police station and kept under constant surveillance, so your gold is protected from the moment it reaches us right through to the completion of your payment.